Tiếng Việt
1. Placing an Order:
Customers can place orders through the following methods:
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Order online at www.chelate.asia
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Visit our company headquarters directly
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Call to place an order via phone
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Send an order request via email, including: product name, quantity, payment method, delivery method, and shipping address.
2. Order Confirmation and VAT Invoice Issuance:
Order confirmation details include: buyer’s full name, address, phone number, email, product names and quantities.
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If the order is placed directly at the company’s office:
Our sales staff will confirm the order in person and issue a Value Added Tax (VAT) invoice. After receiving the invoice, the customer must sign all three (03) copies of the invoice and retain copy 2 (Customer’s copy). The sales staff will keep copies 1 and 3. -
If the order is placed via website, phone, or email:
Within 03 (three) working days after receiving the order, our company will contact the customer via phone and/or email to confirm: product name, quantity, total amount, payment method, and estimated delivery time.
3. Payment:
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For direct orders at the company’s office:
Customers must pay in cash at the office immediately after receiving the invoice. -
For orders placed via website, phone, or email:
Customers can choose to pay by bank transfer after confirmation by our staff, or pay cash on delivery (COD).
4. Delivery:
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For direct orders at the company’s office:
Our staff will deliver the products as stated in the invoice. -
For orders via phone or email:
The company will deliver according to the confirmed order.-
If payment is made via bank transfer, delivery will be made after payment is received.
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If there’s a change in the estimated delivery time, the company must immediately notify the distributor of the change and provide a reasonable explanation. However, delivery must be completed within 30 days from the date payment is received.
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5. Receiving the Goods:
Customers are responsible for accepting the goods according to the confirmed order and payment.
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If the company fails to deliver or the customer fails to receive the goods within 30 days from the payment date, the company is responsible for canceling the transaction and refunding the full amount to the customer.
